Transforming the Customer Experience – Amerisure’s 2021 Women’s Power Conference (OLD)

In our industry, it all starts and ends with the Customer Experience.  This growth path must become the foundation for each subsequent path and serves as the “nucleus” for all business units, functions, decisions, and employees.  Amerisure and our partner agencies work tirelessly to provide an unprecedented experience to the policyholder.  In this workshop, you will learn the true source of the customer experience – competitive differentiation.

We will discuss:

  • Critical partners in delivering a “compelling” CX – SalesForce
  • The difference between the insurance buyer and the insurance customer
  • Key performance indicates (KPIs) from a policyholder perspective
  • Selling and servicing B2E (Business to Everything/Everyone)
  • Who is ultimately responsible for the customer experience in your agency 


Meliza Carrion
Director, User Experience, Amerisure

Diana J. Rich
Director, Risk Manager, Foundation Building Materials

Jessica Soufrine
VP, Field Marketing

Please click the link below to join the webinar:
Passcode: 007396
Or One tap mobile :
    US: +13126266799,,99307703180#  or +14702509358,,99307703180#
Or Telephone:
    Dial(for higher quality, dial a number based on your current location):
        US: +1 312 626 6799  or +1 470 250 9358
Webinar ID: 993 0770 3180
    International numbers available:


Nov 09 2021


10:15 am - 11:30 am


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