Transforming the Customer Experience – Amerisure’s 2021 Women’s Power Conference

In our industry, it all starts and ends with the Customer Experience.  This growth path must become the foundation for each subsequent path and serves as the “nucleus” for all business units, functions, decisions, and employees.  Amerisure and our partner agencies work tirelessly to provide an unprecedented experience to the policyholder.  In this workshop, you will learn the true source of the customer experience – competitive differentiation.

We will discuss:

• Critical partners in delivering a “compelling” CX – SalesForce
• The difference between the insurance buyer and the insurance customer
• Key performance indicates (KPIs) from a policyholder perspective
• Selling and servicing B2E (Business to Everything/Everyone)
• Who is ultimately responsible for the customer experience in your agency 

Presenters:

Meliza Carrion
Director, User Experience, Amerisure

Tyler Harmon
Vice President, Account Executive Group, Hub International

Diana J. Rich
Director, Risk Manager, Foundation Building Materials

Jessica Soufrine
Vice President, Field Marketing & Underwriting, Amerisure

Kimberly Vaughn
AVP, Claims Experience and Customer Analytics, Amerisure