Tuesday 11/9

Angela McBride

Chief Operating Officer, Amerisure

Jennifer DeMello Johnson

Vice President of Agency Services Group, Amerisure

Professional headshot of Tiffani Bova, author of GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your Business.
Tiffani Bova

Keynote Speaker,

In our industry, it all starts and ends with the Customer Experience.  This growth path must become the foundation for each subsequent path and serves as the “nucleus” for all business units, functions, decisions, and employees.  Amerisure and our partner agencies work tirelessly to provide an unprecedented experience to the policyholder.  In this workshop, you will learn the true source of the customer experience – competitive differentiation.

We will discuss:

  • Critical partners in delivering a “compelling” CX – SalesForce
  • The difference between the insurance buyer and the insurance customer
  • Key performance indicates (KPIs) from a policyholder perspective
  • Selling and servicing B2E (Business to Everything/Everyone)
  • Who is ultimately responsible for the customer experience in your agency 
Meliza Carrion

Director, User Experience

Tyler Harmon,Vice President, Account Executive Group Hub International
Tyler Harmon

Vice President, Account Executive Group
Hub International

Diana J. Rich

Director, Risk Manager
Foundation Building Materials

Jessica Soufrine

VP, Field Marketing & Underwriting

Kimberly Vaughn

AVP, Claims Experience and Customer Analytics

In an industry where “New Business is King”, optimizing sales is the moment of truth.  Learning not what you sell but how you sell while offering the right products and services at the right time, can grow your book exponentially.  Most importantly, what accounts we hunt, write and service often determines optimization of revenue, profitability, and overall valuation of our agency.

This workshop explores other related growth paths that include:

  • Customer Base Penetration
  • Market Acceleration
  • Product Expansion
  • Customer & Product Diversification
Michelle Gregov, Senior Business Development Specialist, Amerisure
Michelle Gregov

Senior Business Development Specialist

Trindl Reeves

Chief Sales Officer
Marsh & McLennan Agency

Dean Fair

Senior Vice President
Cottingham & Butler

This growth path is not expensive to execute but can be the most demanding and impactful of all.  Growing or servicing a book of business goes beyond the numbers in how you can leverage your expertise, industry knowledge, risk management solutions, employees, partners and even producer shareholders to bring about change.  Learn from experienced and successful producers how they have fulfilled a desire for purpose and mission by sharing and connecting their customers in new ways throughout their communities.   

Kevin Clary

Vice President, Risk Management

Kari Cooling

Sr. Vice President/Market Leader/Shareholder
Holmes Murphy

Mike Victorson

Chief Executive Officer
M3 Insurance

Kaenan Hertz Managing Partner Insurtech Advisors LLC
Kaenan Hertz

Managing Partner
Insurtech Advisors LLC

Erin Buddie

Vice President, Human Resources

Jon Loftin

President & Chief Operating Officer
MJ Insurance

Ali Payne


Jennifer DeMello Johnson

Vice President of Agency Services Group, Amerisure

Frequently Asked Questions

This conference is open to men and women across all of Amerisure’s agency relationships that want to learn and benefit from a closer look at transforming the customer experience.

The conference will be held via video conferencing technology, November 9, 2021.

In lieu of a conference registration fee, we are asking attendees to make a donation to a non-profit organization of their choice. Below are a number of non-profits that Amerisure is proud to work with throughout the year.