BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH CALSCALE:GREGORIAN PRODID:-//WordPress - MECv5.22.3//EN X-ORIGINAL-URL:https://empower.amerisureins.com/ BEGIN:VEVENT UID:MEC-f64eac11f2cd8f0efa196f8ad173178e@empower.amerisureins.com DTSTART:20211109T151500Z DTEND:20211109T163000Z DTSTAMP:20211007T164300Z CREATED:20211007 LAST-MODIFIED:20211007 SUMMARY:Transforming the Customer Experience – Amerisure’s 2021 Women’s Power Conference DESCRIPTION:In our industry, it all starts and ends with the Customer Experience. This growth path must become the foundation for each subsequent path and serves as the “nucleus” for all business units, functions, decisions, and employees. Amerisure and our partner agencies work tirelessly to provide an unprecedented experience to the policyholder. In this workshop, you will learn the true source of the customer experience – competitive differentiation. \nWe will discuss:\n\nCritical partners in delivering a “compelling” CX – SalesForce \nThe difference between the insurance buyer and the insurance customer\nKey performance indicates (KPIs) from a policyholder perspective \nSelling and servicing B2E (Business to Everything/Everyone) \nWho is ultimately responsible for the customer experience in your agency \n\nPresenters:\nMeliza Carrion\nDirector, User Experience, Amerisure\nTyler Harmon\nVice President, Account Executive Group, Hub International\nDiana J. Rich\nDirector, Risk Manager, Foundation Building Materials\nJessica Soufrine\nVice President, Field Marketing & Underwriting, Amerisure\nKimberly Vaughn\nAVP, Claims Experience and Customer Analytics, Amerisure\n\nPlease click the link below to join the webinar:\nhttps://Amerisure.zoom.us/j/99307703180?pwd=QjVta0F2MmZ6bGZKTmpsdEoxRSt6dz09\nPasscode: 007396\nOr One tap mobile :\n US: +13126266799,,99307703180# or +14702509358,,99307703180#\nOr Telephone:\n Dial(for higher quality, dial a number based on your current location):\n US: +1 312 626 6799 or +1 470 250 9358\nWebinar ID: 993 0770 3180\n International numbers available: https://Amerisure.zoom.us/u/acx94204Cq\n X-ALT-DESC;FMTTYPE=text/html:
In our industry, it all starts and ends with the Customer Experience. This growth path must become the foundation for each subsequent path and serves as the “nucleus” for all business units, functions, decisions, and employees. Amerisure and our partner agencies work tirelessly to provide an unprecedented experience to the policyholder. In this workshop, you will learn the true source of the customer experience – competitive differentiation.
We will discuss:
Presenters:
Meliza Carrion
Director, User Experience, Amerisure
Tyler Harmon
Vice President, Account Executive Group, Hub International
Diana J. Rich
Director, Risk Manager, Foundation Building Materials
Jessica Soufrine
Vice President, Field Marketing & Underwriting, Amerisure
Kimberly Vaughn
AVP, Claims Experience and Customer Analytics, Amerisure